1. Dogs will not be treated without the prior authorisation of their Veterinary Surgeon.

2. Whilst every care is taken of the dogs undergoing treatment and in the maintenance of the water and equipment, all dogs receive hydrotherapy treatment entirely at their owner’s risk.

3. All treatment courses, including those to be part of an insurance claim, must be paid for in advance. Individual sessions must be paid for on the day of treatment.

4. Session fees will be charged in full if an appointment is cancelled without 24 hours notice.

5. Late Arrivals: Up to 10 minutes late – we will start the session but your dog(s) will be required to leave the treadmill area within your appointment time to enable the next dog’s session to start punctually. Over 10 minutes late – we may let the next client start their dog(s) session and try to fit you in at the end of their appointment. This will not always be possible. In either case the full charge will apply. Missed Appointments - The full charge will apply will apply.

6. Dogs with infectious or contagious conditions, such as Ear, Eye or Skin infections, gastric upset etc, will not be treated. Owners are advised to cancel all appointments with at least 24 hours notice, until the condition is clear. Normal cancellation conditions will apply.

7. Bitches that are in season will not be able to attend sessions until their season has finished.

8. Please ensure your dog’s vaccinations are up to date and make sure this is filled in on the referral form. We do have a disclaimer form which is to be signed in the event of any unvaccinated dogs.

9. Owners are required to notify the Hydrotherapist if the dog’s injury or condition worsens, of any changes to medication, any surgical procedures or changes in veterinary advice affecting the dog as this may affect the type and duration of treatment or if the veterinary surgeon advises that the treatment is to be stopped or suspended.

10. Canactive reserves the right to refuse treatment to any dog.

11. Owner’s are requested not to feed their dog for at least 3 hours before attending an appointment, and please ensure that the dog has emptied it’s bowels before arriving. A surcharge of £20 will be made for dogs that defecate in the treadmill, as we will have to close the treadmill to clean it. We also advise owners not to feed their dog for at least 1 hour after swimming.

12. Keep your dog on a lead at all times until a member of staff tells you that it is safe to release your dog. If you are not strong enough or have problems controlling your dog, please ask a member of staff for help.

13. It is the owner’s responsibility to clear up after their dogs, whilst on company premises and its surrounding environment. Poo bags are available on request and a bin is provided.

14. Canactive cannot be held responsible for any loss or damage to vehicles or personal property, loss or injury to any person or dog whilst on company premises howsoever occasioned.

15. Canactive reserves the right to use video footage and photographic stills taken during sessions.

16. The floor in the treadmill area can become wet during sessions, it is advisable to wear sensible shoes to avoid slipping.

17. Please ensure all dogs are clean and not muddy when they arrive for their treadmill session, we reserve the right to charge a £5 ‘cleaning’ fee if your dog comes into the centre excessively muddy before a session.

18. Children under 16 years of age are not allowed in the hydrotherapy area, but are allowed to watch from the barrier.

19. Only one dog at a time is allowed in the hydrotherapy room unless accompanied by a hydrotherapist.

20. Canactive reserves the right to cancel any session, i.e. in the case of a power failure. Please ensure we can always contact you by telephone. (See Registration Form, mobile phones no etc.)